Some believe that the best way to get site visitors to act is to appeal to their emotional motivations. This belief is partially true if you’re marketing an impulsive product/service. Triggers can then lead to desired path response. But when a product/service requires conscious consideration, desired path response becomes complicated. To understand these site visitors, a business has to first see the big people picture because it lacks buyer mindset access to engage.
For a business, this means that what it thinks it knows about its customers is wrong. Buyers are not who a business presumes, and they pull the site with different reasons than what a business guesses. So what does this mean in terms of website context? It means that the business’s buyer profiles are incomplete needing the key ingredient, buyer insights. What the ingredient accounts for is:
Consumer/buyer insights is not about marketing intelligence. Let’s be clear about the difference. Marketing intelligence typically advantages third party sources. Its focus is about what is happening where as insights are about how consumers/buyers decide. Captured intelligence (from sales agents or reviews) measures a product’s strengths and weaknesses. The Internet has enabled businesses to value captured intelligence, and make changes at the speed of the Internet. Intelligence also reveals needs and trends. This opens doors, allowing businesses to bring forward solutions; however, companies continue scrambling to understand and identify with consumers’ expectations as well as their needs. It’s a type of myopia that is correctable all while avoiding the marketing guessing game.