The Customer Experience Matters
The Customer Experience Matters
When companies ask you to take a live feedback survey after engaging with their customer support, you should take the time to do it. Why is that? Because, customer service is part of your customer experience. With that being said, all too often, companies fail to ask the right questions. When you receive bad customer service, your expectations are not met. Let me tell you about a recent experience I had with Delta Dental.
When companies ask you to take a live feedback survey after engaging with their customer support, you should take the time to do it. Why is that? Because, customer service is part of your customer experience. With that being said, all too often, companies fail to ask the right questions. When you receive bad customer service, your expectations are not met. Let me tell you about a recent experience I had with Delta Dental.
